Krino’s print shop customer portal gives your customers one online place to view quotes, approve proofs and track their jobs. Instead of chasing sign-offs by phone and email, you send a link. Approvals come back faster, they are logged with a timestamp, and the whole conversation lives on the job instead of scattered across three inboxes. It is one part of Krino’s connected shop system, and it removes a surprising amount of daily friction.
Customers open a clean, branded quote in their browser, on a phone or a laptop, and accept it with a click. No PDF lost in a spam folder, no “can you resend that one”. When a quote built in Krino’s print quoting software is accepted, it becomes a live job straight away, so nothing has to be re-entered to get the work moving.
This is where the portal earns its keep. Customers review the proof online and either approve it or request a change. Every action is recorded: who approved, which version, and when. That logged sign-off is your protection when a customer later says the colour was off or forgets that the spelling was theirs to check. The record sits right there on the job, not in a deleted email.
Give customers visibility of their job status and you remove a whole category of interruptions. They can see that their banners are printing or their cards are at finishing, without ringing the front counter. Your team spends less time reading out statuses and more time producing work, and customers feel looked after because they are never left guessing.
Think about how many emails a single job can generate: send the quote, chase the quote, send the proof, chase the proof, confirm the change, resend, confirm again. The portal collapses that thread into a few clicks the customer makes when it suits them. You stop being the bottleneck in your own approval process, and jobs stop stalling in someone’s inbox over a long weekend.
| Without a portal | With the Krino portal |
|---|---|
| Quotes emailed as PDFs, easily missed | Quotes viewed and accepted online |
| Proofs approved verbally, no record | Approvals logged with time and version |
| Status updates given by phone all day | Customers track their own jobs |
| Reprints caused by missed details | Customers confirm the detail up front |
Most reprints come from a detail nobody caught: a phone number, a spelling, a trim size. When the customer approves the proof themselves, they are the one signing off that detail. That single change reduces reprints and the awkward “who pays for this” conversation that follows. Fewer errors means tighter margins and customers who trust the process.
When a dispute lands, the question is always the same: did they approve it? With the portal, the answer is on the job in black and white, complete with the version and the time. That certainty protects your margins and takes the heat out of the conversation, because you are not relying on anyone’s memory of a phone call from three weeks ago.
The portal is not a bolt-on; it is a window into your live jobs. A proof approved in the portal updates the record in job management and clears the work to move in production scheduling. Nothing waits on someone to relay the approval to the floor. The moment a customer clicks approve, the job is ready to run, and the schedule reflects it.
A tidy online portal makes a small shop look sharp. Customers get a modern, self-service experience that matches what they expect from any other supplier, while you keep the personal service that wins the work in the first place. It is the kind of polish that used to be reserved for large trade printers, now available to any shop on one flat price with no per-user fees.
Better still, everything a customer does in the portal feeds the same job record your team already works from, so there is one version of the truth for a quote, a proof and a status. That is the quiet advantage of running the portal as part of one connected system rather than yet another separate app to log into.
No. Customers click a link and see their quote, proof or job status in a clean browser view. There is nothing to install and no manual to read. The simpler it is for them, the faster your approvals come back.
Yes. Because the portal is connected to your live jobs, an approval updates the job record and clears it to progress in scheduling. Your team does not have to re-enter anything or manually flag the floor that a job is good to go.
No. Krino is one flat price, so giving customers portal access does not add to your bill, and neither does adding staff. Book a demo and we will show you the portal alongside the job and scheduling views it connects to.
